These are some of the most Frequently Asked Questions about Cue Store Australia.  If you don’t see your answer feel free to contact us using the Customer Service tab above. 

 

 
 

Frequently Asked Questions

Below we have a selection of frequently asked questions from our customers that we have previously answered for your information.

Need Help?

Contact Hours

Monday – Sunday

Email Us: contact@cuesaustralia.com

Shopping Questions

1️⃣ Browse & Select
Explore our online store or visit our retail locations to see products in person.

2️⃣ Choose Your Options
Select cue weight, tip size, or customizations (if available). Need help? Chat with our experts or email us at contact@cuesaustralia.com

3️⃣ Check Out Securely

  • Add items to cart → Proceed to checkout

  • Enter shipping/pickup details

  • Pay via Credit Card, PayPal, or Afterpay

4️⃣ Receive Your Order
📦 Fast Shipping: Trackable delivery Australia-wide

Need Assistance?
🔹 Email:contact@cuesaustralia.com

Why Customers Love Ordering From Us:

✔ Price Match Guarantee
✔ Free Shipping Over $99
✔ 14-Day Returns

Yes! Our Lowest Prices Guaranteed policy ensures we match or beat competitors’ prices (excluding auction sites like eBay or clearance items). Found a better price on a McDermott or Predator cue? Email us at info@cuesaustralia.com with the details, and we will match it!
Yes, we provide electronic gift cards perfect for gifting or last-minute purchases. Available in various denominations, they can be sent to yourself or others instantly. Check our Gift Card page to order.

Yes. If you are willing to invest some money into a pool cue then invest a few extra dollars towards a cue case. A case will help protect your cue from damage as well as help protect it from humidity and moisture.

Chalk is used to increase friction between the tip and the ball. It’s this thin layer of chalk that gives the cue tip grip onto the ball. Chalk was actually invented before the tip was.

For assistance, you can submit your question via our Contact Us page, email us at info@cuesaustralia.com or visit our Dealer Locator to find the nearest dealer for in-person assistance and product viewing.

Yes, we offer a variety of kits that include pool cues, billiard balls, racks and more in one convenient package. Find your perfect play package today!

Yes, we have a selection of pool cues tailored for beginners and casual players, featuring durable construction, comfortable grips, and affordable price points without compromising on quality.

Looking to get started? Shop our collection of beginner cues now!

We offer a diverse range of pool cues catering to different playing styles, skill levels, and budgets. Whether you’re a beginner or an experienced player, our buying guides and customer support team can help you find the perfect cue for your needs.

Billiard cue, Pool cue, and Cue stick are the most common.
Root of all boils down to “cue” comes from queue.
Billiard is more common outside of the USA, like the UK, and then Pool and stick are pretty much USA centric. Billiard is more commonly used as a type of game in the USA versus the name for a cue. In fact, most times in the USA we just say cue stick or pool cue. Mace predates both billiard cue and pool cue and actually was used differently.

Almost all are 29 inch shafts with a 29 inch butt for 58 inches total. Now of course there are variations… 57 inches are common and so are cues with 30 inch shafts making a total of 59 inches. Then of course kids cues, shorty cues, snooker cues, etc. make so there is not a one universal length. 

Shipping Questions

Worldwide Shipping Available!

We proudly ship our premium billiards gear to EVERY COUNTRY – because great gameplay shouldn’t have borders.

 Global Delivery Options:
 Express Shipping: 3-7 business days (DHL/FedEx)
 Standard Shipping: 5-10 business days
 Free Shipping on orders over $99 to select destinations

📍 Local Australian Service:

  • Free metro delivery for orders over $99

  • Same-day dispatch for orders before 2PM AEST

  • Click & Collect at all Cues Australia stores

Important Notes:
• Customs fees may apply (charged by your local government)
• All orders include full tracking & insurance
• Contact us for bulk/team orders

Have questions? Our shipping experts are here to help:
✉️ contact@cuesaustralia.com

Shipping times vary depending on your location and the shipping method selected at checkout. Orders are typically shipped within 5 – 10 business days from the time of placing your order.

Shipping methods vary based on the items ordered. During checkout, you’ll see available shipping options tailored to your specific items, whether standard or freight shipping.

Different methods of shipping will provide different delivery times.  All orders are processed within 24 hours from the moment we receive the order. (Excluding Sundays)

As long as the ordered item is unused, we will be happy to provide a full refund. You can contact one of the team here with any queries you may have about returns and refunds by emailing us at info@cuesaustralia.com

On some orders we provide you with the tracking details which will be sent via the couriers software if an email address and or mobile phone number has been provided.

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    We recommend cleaning and maintaining your pool cue regularly, ideally after every use or at least once a week. Regular maintenance helps prevent dirt buildup, warping, and other issues that can affect your cue’s performance.

    Protect your billiards table with a quality cover to shield it from dust and sunlight. Allow ample space around the table to prevent accidental collisions. Explore our range of pool table covers to find the ideal fit for your table

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